NEIMAN MARCUS SPREADS HOLIDAY MAGIC WITH
NEW-FOR-2020 PERSONALIZED GIFTING SERVICES
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From Curbside Santa to Virtual Gift Advisors,
Neiman Marcus Helps Customers Embrace New Traditions
For the 2020 holiday season, Neiman Marcus has
created an array of innovative services to fit customers'
evolved shopping needs during this unprecedented year.
Neiman Marcus, the expert in curated gifting, has
introduced a variety of tools and personalized services to
celebrate the magic of the season and help customers
find the perfect gift for everyone on their list. In a time of
much change, Neiman Marcus remains a constant
source for what customers have always loved about the
holiday season. From exclusive virtual and in-store
experiences to personalized gifting services, Neiman
Marcus is providing convenience, personal touch and
holiday magic
Virtual Gift Advisor & Gift Finder
Neiman Marcus has embraced this opportunity to
provide customers with luxury gifting experiences
through highly personalized digital offerings that keep
the holiday spirit alive. Customers are invited to make
the season sparkle by enjoying virtual styling and digital
concierge services. This year, knowledgeable Virtual Gift
Advisors are standing by to help customers take the
guesswork out of holiday gifting, whether they are
looking for a curated assortment to choose from or a few
unique and exclusive presents. Customers can take the
short Gift Advisor match quiz to be paired with an expert
who will then be in touch via text, direct message,
email, or phone call with gift suggestions tailored to the
customer’s needs, available to shop online or in store.
For customers looking to begin their holiday gifting
journey and aren’t sure where to start, Neiman Marcus’
Gift Finder quiz can offer an immediate list of
personalized suggestions. Available on Neiman Marcus’
website, customers answer a few questions about who
they are shopping for and how much they would like to
spend before receiving hand-picked, curated gift
selections. The quiz can be taken as many times as
necessary to find the perfect gift for everyone on their
list, from immediate family to their child’s teacher,
neighbor and everyone in between.
Virtual & Curbside Santa
For many families, a visit to see Santa Claus is an
annual tradition. Neiman Marcus remains committed
to providing customers with cheerful holiday
experiences by embracing new traditions through
special and safe socially-distant ways to see Santa
this year. Neiman Marcus is launching both Virtual
and Curbside Santa concepts - perfect and
convenient alternatives to visiting Santa in-stores this
holiday season.
For a magical way to deliver a wish list this year,
customers can book a one-on-one Virtual Santa Visit
for a personal video call with the ultimate gift giver
himself, with appointments beginning November 27.
Customers will receive a video of the virtual visit
along with a keepsake ornament to treasure the
memory. As part of this digital experience and in the
spirit of giving, we invite customers to make a
donation to Boys & Girls Clubs of America.
To add some holiday cheer to your busy shopping
day, Neiman Marcus presents Curbside Santa, a
unique solution for quite literally curbing customers’
cravings for a visit with Saint Nick. Every Saturday,
from Black Friday until Christmas, Santa himself will
hand deliver all curbside pickup orders.
Safe In-Store Experiences
In accordance with all CDC and state
guidelines, Neiman Marcus stores feature a
variety of unique in-store holiday experiences
to help customers create memorable holiday
moments.
· The Holiday Gifting Lounge presents
customers with a place where the magic of
giving comes to life through curated
selections of merchandise for quick shopping
experiences with associates.
· The Social Distancing Lounge allows
customers and their friends to shop, celebrate
the magic of the season, and enjoy
champagne and holiday treats together while
watching one of Neiman Marcus’ Virtual
Holiday Events, which will run throughout
November and December and feature
personal appearances from designers and
holiday experts.
· The Virtual Gifting Appointment Room
presents a seasonal holiday room with
enchanting lighting and decor for associates
to host virtual appointments for customers
who are looking for a trusted associate to
walk through options for their upcoming
holiday occasions, hosting essentials and
gifting suggestions but choose not to come
into the store. The virtual gifting appointment
room allows customers to experience the
magic of a Neiman Marcus store as they
check everyone off their shopping list.